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Privacy Policy

How we collect, use, and protect your information.

Last updated: December 2024

1. Introduction

Los Webos ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loswebos.co.uk or engage with our services.

2. Information We Collect

Information you provide to us

We may collect information you provide directly, including:

  • Contact Information: Name, email address, phone number, and business name when you fill out our contact form or request a discovery call.
  • Project Information: Details about your business, current website, project requirements, budget, and timeline.
  • Communication Records: Records of correspondence if you contact us via email or other means.

Information collected automatically

When you visit our website, we may automatically collect certain information, including:

  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.
  • Location Data: General geographic location based on IP address.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Send you project updates and relevant communications
  • Improve our website and services
  • Analyse website usage and optimise user experience
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your visit. These include:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Preference Cookies: Remember your preferences and settings.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who assist in operating our website and providing services (e.g., hosting providers, analytics services).
  • Legal Requirements: When required by law or to protect our rights and safety.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 2 years unless you request earlier deletion.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at hello@loswebos.co.uk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: